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Shawry118

Live View Events not me

live-view

Hi, Can anyone explain why on my timeline there are live view events, that was not me. I’m the only one that has access to my account and two step Authenticator login on my account. It was only twice this evening and it definitely wasn't me as I was working at this time.

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11-07-2021 12:50:48

Responses (2)

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Caitlyn_Ring
Hi @Shawry118. Do you have any [Shared Users](https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices) that may have activated the Live View? If so, I'd suggest checking with them to see if they pulled up the Live View. You can also reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for any security concerns with your account. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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13-07-2021 08:46:24
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meme
Did you figure anything out? Two live view events that I did not initiate showed up this morning--acutally while I was browsing this forum. I am the only one with access to the account.
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03-09-2022 03:01:25
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