Ring Video Doorbell
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Issues Connecting Doorbell Pro to New wifi
We had to update our Wi-Fi name and password. Our ring doorbell pro needs to be reconnected, but the faceplate will not come off for me to hit the reset button. As I was following all the necessary steps I ran into an issue. The screw appears stripped and I cannot unscrew it for the life of me. Is there another way to reset the doorbell in order for it to connect to the new Wi-Fi? Not really sure what else to do, but I assume the only way is to get that faceplate cover off somehow. Any advice is greatly appreciated!
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23-03-2022 13:25:13
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Caitlyn_Ring
Hi @Pdesmond9. Since you're not able to get the stripped security screw out of your Doorbell Pro, I would recommend reaching out to our support team so they can take a closer look and determine the best solution. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support
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24-03-2022 18:23:35
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