Ring Video Doorbell
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How do I switch from initial WiFi network to a more reliable one
My Ring video doorbell was originally installed on a Ruckus network system (in a "Smart Lennar" home but is very unreliable. Also included on the Ruckus network a Honeywell Thermostat which now works only manually).I want to move the Ring doorbell to my home WiFi network which is way more reliable. Is there anyone out there who can explain, in great detail, the steps to move the Ring video doorbell to my home network? Thanks for any help you can give.
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02-09-2020 14:25:52
Responses (1)
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Caitlyn, Thanks so much for your quick reply. I may need to try your solution. After a few hours of tech support from Spectrum (my home WiFi service) and Ruckus, we all have decided the problem lies in the new recently installed Spectrum router. The Ruckus equipment is connected to the Spectrum
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03-09-2020 22:55:49
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Caitlyn_Ring
Hi @Itsonlyme. You can change the wifi network your Ring device is connected to in the Ring App. Open up the Ring App \> Main Menu \> Devices \> your Doorbell \> Device Health \> Change Wi-Fi Network. You'll just want to follow the prompts that the Ring App takes you through, and you'll need to be near the Doorbell during this process. If you run into any difficulties, feel free to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can walk you through this process step by step as well. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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03-09-2020 16:47:18
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