Chime briefly flashes blue - will not reset, no green light

Question

Hi all, our 2nd generation chime has stopped working - it briefly flashes blue when switched on, then nothing. It will not reset, so unable to reconnect it etc. No green light etc. Its about 18 months old, to be honest thought it may have lasted a bit longer then this. Does anybody have any advice? Thanks

Caitlyn_Ring · Answer

Hi @user80283. Try plugging the Chime into a different working power outlet, then hold down the reset button on the side for about 15 seconds. After that, attempt to walk the Chime through a new setup in the Ring app using the steps under Set Up a Device. If the Chime isn’t responsive after trying those steps, please reach out to our support team for further assistance.

Justin_Ring · Answer

Hi @user80283. You can also reach out to our support team on Facebook or X (formally Twitter) by sending a PM to @Ring.

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