Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
Hardwired classic Ring; existing doorbell not working and battery not charging.
Please help; I am at my wits end. Every time I call ring support I get a different answer. My HARDWIRED Ring is working; however the existing doorbell doesn't work and the battery is loosing it's charge (app says it is in battery mode.) Every time I call Ring support I get a different answer and they almost always want to upsell me something. My existing doorbell is mechanical with a transformer. Everyone else in my neighborhood (fairly newer homes 2004) just followed the set-up instructions; plugged theirs in and all was well. I almost think mine may be defective and perhaps was a returned item, as their was no baggie or protective film on the unit itself and there were tiny scratches near the security screws.I found a tip on another site which told us to check to make sure the mounting plate is not screwed on too tight (as it may bow and not make a good connection) it also said to look and see if there was any residual adhesive on the contacts (making for a poor connection.) Neither of these helped me; maybe they will help you.
6827 •
0 •
0 •
30-12-2019 02:46:55
Responses (2)
- V
I installed a 20 volt transformer on my ring two device a few months ago, and all work okay with no problem at all. But now a after it was working ok for months it stop working for no reason. I replaced the transformer even though the first one I installed was working and putting out 20 volts. But
•0
02-01-2020 21:07:58
- F
I also have a similar issue. After spending over 2 frustrating hours on my front porch in 30 deg weather trying to install my ring video doorbell, I have given up since it's getting dark outside. I got mine all set up inside and mounted in place of my regular doorbell. It worked but wouldn't activate the inside doorbell. I removed the mounting bracket and just let it hang there. I got it to work about 3 times. One thing I noticed is that it only works when the ring around the pushbutton is glowing white. When I push the button it then has a blue circulating ring around it and the inside bell works. It was very intermittent after that. Occasionally when removing and remounting it I would accidentally press on the back and the ring would glow white for a few seconds and then go dark. Bad contacts? FRUSTRATING!
•0
03-01-2020 00:00:35
•
CHi Guys (Frusty and Vic the Wolf and whomever else might look at this) As if by magic; I did nothing (as my fridge went out on Monday so I have been concentrating on that.) My Ring Original Classic Doorbell is working correctly on it's own. I noticed when I went out today (Thursday afternoon ) th
•0
03-01-2020 01:54:45
RBest of luck to all you hardy souls trying to get you Ring doorbell working. From all the posts I've seen, there were too many people with too many problems. I returned mine to Amazon today for a refund. My son has the Nest doorbell and he's very happy with it so I'll give it a shot.
•0
03-01-2020 02:15:06
FOK I am going to try the cg101 approach and remount my ring again. Did you wave a rubber chicken over it or use a special mystical chant to get it working? I'll try again, however, this time I put a small piece of 1/4" plywood behind the mount to act as a stiffener as I suspected that there may have
•0
03-01-2020 18:07:03
CGood luck , no chant or rubber chicken...lol! I did absolutely nothing (other than view a few events and ring my own bell to re-set the malfuncioning app) for those few days. The white light tells us it is hardwired. When mine was in battery mode it was not white; it had no color at all, until yo
•0
03-01-2020 19:30:27
FOK, here's the latest update. I finally got the doorbell to reliably ring the internal ding-dong. As I suspected, the piece of plywood behind the mount helped. I was able to ring it dozens of times yesterday afternoon and this morning. It is ABSOLUTELY necessary to screw the plastic mount to a c
•0
04-01-2020 20:54:00
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Rheff165
I'm having the same problem. I removed the mounting plate from the wall and reconnected the doorbell to it with the wires connected (supplying 20v) but it didn't change a thing. From everything I've read, it looks like we've all purchased an inferior product.
0
01-01-2020 19:49:29
•