Ring Video Doorbell
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Hard wire not working
I just installed my ring doorbell and I hard wired it in but it isn't receiving power. I used a digital multimeter and double checked the connections and I got a clear voltage reading and the wires are hot. I tried reversing the wires and it didn't help. Not sure what else I could do. I'm wondering if it's the ring and I just got a bad one.
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19-07-2021 00:43:37
Responses (3)
- T
I'm also having this issue right now. Received my Ring Doorbell 3 the other day, got it all hooked up, but am receiving no power from the hardwire. The doorbell chime works when I press the button, so I know it's receiving power, and I JUST finished replacing the transformer to see if that was the issue, but still haven't had any luck.
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19-07-2021 02:40:32
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- C
Hi neighbors! I addressed a similar concern regarding the incorrect power source showing in the Ring App in this thread [here](https://community.ring.com/t/hardwired-changed-to-battery/67828/15). Please feel free to check that out and take a look at my response there, as I am recommending any neighbors that are experiencing this concern to contact our support team directly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). :)
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21-07-2021 22:00:04
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Miked2
Same here! I verified I had good A/C voltage (16 volts from my transformer) measured at the backside of the ring. but the app doesn’t show power is ‘hardwired’ anymore. Worked for a couple months. I’m trying to figure out how to get this thing warranted
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19-07-2021 02:28:45
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