Hard water stains and UV cracking on Ring Pro clear plastic window
The clear plastic window surrounding the physical ringer button on my RingPro appears to have hard water stains and UV cracking. It looks so bad that I just took the doorbell down. Does anybody have a solution for this? Will ring help replace the plastic shield? I tried to contact support, but was redirected to post on this forum for some strange reason. See attached photo. Thanks!
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03-06-2020 06:36:55
Responses (4)
- C
Hi neighbors! For any concerns regarding physical damage to your Ring device, you'll want to follow up with our support team directly. They can review the damage to your device and the [warranty](https://ring.com/warranty) in order to determine the best solution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-06-2022 08:22:41
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theHenrys
We have the same problem and the hard water spots are really impacting the clarity and visibility of the video... I believe we are out of the warranty window so I don't know if there is much help for us....
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21-07-2020 04:55:31
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