Hands down worst support of any company I have ever dealt with

The cover of my ring doorbell 3 broke. It was within a year so I called the Support Line......... twice.Both times it took forever, they just kept telling me they would send me the link to buy a new one. I kept asking if it was under warranty, which was ignored several times, with answers like it is cheap just to buy a new one. Eventually they checked and confirmed it was under warranty...... and then asked if the email address was correct to send the link to buy a new one.I asked if it was covered under warranty and was told that it was but it would be easier for me just to buy a new one, I said that I would prefer to do it under warranty, and was told yet again that the part was quite cheap. I said that all the same I would prefer the free option.This conversation was almost identical both times I called, first time I was told they would send me one and confirm by email. Never received anything. Second time the same but this time I got a confirmation email saying the part had been sent but never received it, that was a month ago.I really can't be bothered going through this again, so I guess will just concede. Even though it was covered under warranty they clearly were not willing to help.I really hope none of you have any more expensive parts break or be faulty than just the cover.