Getting notifications, but no video footage, live or recoded

Hi all, Have my ring for 4 or 5 years, never an issue, lost video footage, reset the device, then uninstalled and set it up from scratch again. Its connected to wifi with a strong signal but no video footage, on the app or on a pc logged in to the website. I get notifications on my phone the bell is pressed, but no video or sound. I dont mind buying a new ring, but is there any point, could it be an issue with my type of wifi connection or something?