Ring Video Doorbell

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Frustrating Connectivity Issues with Ring Cameras
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troubleshooting
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I’ve been extremely frustrated with the constant connectivity problems I’ve experienced with both of my Ring cameras, especially the one hardwired into my doorbell. It’s completely unacceptable that these cameras are frequently offline, with the front doorbell being down for 3-4 days straight, dating all the way back to Christmas.Ring claims that safety is a top priority, but it’s hard to believe that when a crucial part of my home security system has been unreliable for this long. The fact that the doorbell camera is hardwired and still having these issues is even more concerning.I’ve tried everything, but it seems like no solution is being offered. And charging the camera isn't an option since it's already hardwired. This has been an ongoing issue, and I’m still waiting for a proper resolution.

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25-01-2025 15:38:23

Responses (1)

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    Hi @user_cfead6. I'd love to assist you with your connectivity issues, but I'll need some more information. What specific Ring devices do you have? What is their RSSI? This information is located in the Device Health menu of the Ring app. Are they connected to a dedicated 2.4GHz network, or does your router have automatic switching?

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    27-01-2025 16:05:17

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