Failure to reconnect to Wi-Fi

Question

My ring doorbell stopped working a few days ago.  The app says that it is not connected to the Wi-Fi.  I go through the connection process, the app recognizes the doorbell, it asks which Wi-Fi network to join and enter the password, and then it asks if where the white light is flashing.  It’s a blue light spinning.  I know the Wi-Fi password is right.  I reset the doorbell and the router and the same thing happens.  Has anyone encountered this before?

user22436 · Answer

Doorbell is not connected how do I connect it to my ring

Caitlyn_Ring · Answer

Hey neighbors. If you're unable to get your Ring Doorbell or Security Camera set up, try the troubleshooting steps in our Help Center article [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If your Doorbell or Camera is already set up in the Ring app but is offline, you will need to [reconnect it to wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If the troubleshooting suggestions in these articles don't help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Ring Video Doorbell

Failure to reconnect to Wi-Fi

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