Ring Video Doorbell
external power keeps killing the Ring2
So i have a Ring 2 and bought the power supply in the link below to run from my basement wires into the back of the Ring2, it shows in the app on my phone that it is working by the power source showing hard wired vs battery and then a few months later it changes back to battery and the battery dies, The power supply is outputting 18V still when i put a voltmeter on the Ring screw but its not working. Ring has swapped out my dooribell a few months ago and it waorked again as it should but again about a week ago i got an alert that the battery is dyin and the app no longer shows a hard wired connection. Im not sure what else could possible be wrong I read about a diode but that doesnt seem to be related being im not hooking it into an existing system, just going from the power supply straight to the Ring2 Power adapter.- [https://www.amazon.com/gp/product/B07DT3MVSM/ref=ppx\_yo\_dt\_b\_search\_asin\_title?ie=UTF8&psc=1](https://www.amazon.com/gp/product/B07DT3MVSM/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1)  
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21-02-2020 07:10:50
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SWLinPHX
Exact same here. I have multiple Ring products (stick up cam, spotlight cam, floodlight cam, and both Ring Pro and Ring 2 doorbells). Never had an issue with any hardwired but suddenly one of my Ring 2's started losing power, even when it said hardwired. battery keeps draining and this only started like a month or so ago. No change in weather or motion settings (it's Phoenix so I hope they don't tell me 118º is too cold). I will measure the voltage at the doorbell terminals and if it is 16V or more I will try the washer trick after yet again recharging the battery manually, but otherwise will call them about this firmware update. Two questions: 1) When you add the small washers do you completely remove the screws from the doorbell's back plate and reattach them thru the holes in the washers or just slide them halfway under from the edge? I can't remember if the screws on the terminals on the back plate come all the way off or not. 2) Does anyone know if you can use the pro power kit that comes with Ring Pro doorbell with the chime used with a wired Ring 2 doorbell? Will that boost power? If power is good enough at doorbell I guess point is moot however. Hope washers work!
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02-08-2020 10:22:18
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