Ring Video Doorbell
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5
Doorbell won’t reconnect to wifi
battery-video-doorbell
troubleshooting
Hi I’ve had my doorbell about 2 years been fine then all of a sudden it wouldn’t connect to wifi. I’ve done all the troubleshooting and nothing is working. It’s a second gen battery doorbell. And it’s fully charged
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19-02-2022 21:32:52
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Caitlyn_Ring
Hi @5324bebc79187476e6cdfbfd9afbb6. Are you receiving any specific error message in the Ring App or light pattern on the Ring Doorbell when the wifi connection fails? This can help us to narrow down what the cause may be in order to find a working solution. Additionally, are you using a 2.4GHz wifi network or a 5.0GHz or dual-band network? What is the approximate distance between your Ring Doorbell and your wifi router?
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21-02-2022 21:04:49
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