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  Caitlyn_Ring

  Hi @sergiodsvs. In order to extend the lifetime of the lithium-ion battery in your Doorbell, your Solar Charger or Solar Panel will not begin charging your battery until its percentage drops below around 90%. You may see the solar device’s status as “Not Connected” in your Ring app when your battery is over a 90% charge, which is the expected behavior. It's also worth noting that the Solar Charger or Solar Panel will provide a trickle charge to your Doorbell to prevent you from having to charge the battery as often. If the Solar Charger or Solar Panel is not receiving several hours of direct sunlight per day, or your Doorbell is detecting and recording a large number of events, you may see the battery discharge faster than it can be trickle charged. You can find more information and troubleshooting steps in [this](https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting) Help Center article. If you've checked how many events your Doorbell is recording each day and ensured that the Solar Panels are receiving adequate direct sunlight but the battery is discharging quickly, our support team can further assist. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  28-12-2022 07:45:12

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  sergiodsvs

  Hi Caitlyn, If you would have fully read my comment you would have discovered that my ring would charge for minutes then quit. Also, the second clue is the word “October “ , unless you have a doorbell that stays above 90 percent power for two months im sure that my camera goes below 90 percent. Please don’t insult me by not reading my comment.

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  31-12-2022 10:28:51