Doorbell recording live views randomly
In my event history for my doorbell (not for other cams) I see it record a live view several times a day. Nobody is accessing the camera that I know of. Has anyone else experienced this? One thing to note. This doorbell existed when I bought the house. Is it possible the prior owner still has access to it? As if the doorbell is registered to more than one ring account?
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21-03-2020 01:40:49
Responses (3)
- L
I have a ring doorbell 2 and a Floodlight cam. They are linked. Early hours of the morning it showed as live view, is there a bug in the system as neither myself or husband were awake. I can see there have been several reports of this being a linked event but would like this looked into. Thanks.
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14-08-2021 07:26:43
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THi @Leaann. This is most likely due to the devices being linked and one device is triggering the other. You should be able to see this in the History for the device. If you like a support team agent to look into this, feel free to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-08-2021 07:26:36
FI have two locations. One location has a doorbell and a camera linked. I get no random live views recorded. My 2nd location just has one floodlight camera with no other devices linked. I get random recorded live views a few times a week on this device. Account is only shared with my wife who doesn’t even know how to use the app. Any thoughts?
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03-04-2022 01:46:36
- T
Hi @Fcasey0116. If the marked solution for this post isn't the case for your particular situation, I suggest reaching out to our support team. They'll be able to go over your history and determine what is the cause for the Live View events you see. Be sure to check back in with the Community once you get this figured out. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406)
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05-04-2022 05:36:05
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Kstuckly
My Ring 2 doorbell is doing the exact same thing. I will have up to 3 live views on my ring doorbell per day. It is linked to another camera but normally get a linked event. I don’t think the doorbell cam is getting the linked vs. live view confused because the times do not sync up for the other camera that it is linked too. Very confusing and frustrating.
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07-04-2021 11:52:25
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