Ring Video Doorbell
Doorbell Pro (v1) 5Ghz on Eero6 :(
My Ring Doorbell Pro will not stay connected to 5Ghz on my Eero6 network. I can watch from the Eero app that it is constantly reconnecting and indicates 5Ghz. I got it to reconnect once by restarting the entire network, where it connected to 2.4Ghz initially and worked for a few minutes. When it connected to 2.4Ghz it worked fine until it decided to switch to 5Ghz where it goes into a reconnect loop and also appears to never grab an IP. I tried reserving an IP and that didn't help either. I can't tell if this is a Ring issue or an Eero issue, but it seems like the issue started shortly after Eero updated to 6.5.1-2. I wish there was a way to force a device to only use a certain band of wifi.
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31-10-2021 08:04:03
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Tom_Ring
Hi @dggxf46. What is the RSSI for your Ring Pro? Although 5Ghz is a "stronger" connection, it doesn't have the range that a 2.4Ghz network has. If this continues, it may be beneficial to move a Eero pod closer to your doorbell, or use a Chime Pro. I hope this helps.
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02-11-2021 08:21:48
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