Responses (2)

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  colleenfalabella

  I’m having the same proble

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  21-01-2021 03:06:05

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• C

  Caitlyn_Ring

  Hey neighbors! Try resetting your Doorbell Pro by holding down the setup button for at least 20 seconds. If you're not able to reconnect it to wifi after completing a reset, try power cycling it by disconnecting it from power completely for 1-2 minutes before trying to set it up again. Should neither of those suggestions resolve this concern for you, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can take a deeper look at your device and offer more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  25-01-2021 06:15:38

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