Ring Video Doorbell
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Doorbell Pro 2 way audio issue
First post here si Hi everyone first :)Pretty happy with my doorbell pro until today where the postman rang. Picked up on my phone as I was at work and I never managed to speak with him and he seemed angry.Back home, I gave it a try and figured it out the following :I rang and my wife answered on my phone from inside the house. Started speaking and 2 sec after started hearing myself loud and clear repeating like if there was an echo.My wife tried also speaking from the phone to the doorbell and I could barely hear her.Call community support but I doubt my call got properly understood as the lady was repaeating that I was reporting a poor audio quality. I don't have any audio quality just a 2 way audio that doesn't seem to work anymore and I have an expensive polly parrot doorbell that repeats all I say.Anyone been through the same issue ? Anyway to fix it ?Just to try I unplugged the power of the doorbell for 5 minutes and tried again but it doesn't help.Now I understand why the postman was mad ...
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28-03-2019 20:03:50
Responses (10)
- B
I am having the same problem. Brand new Ring Doorbell 2, had my first 2-way conversation and they were struggling to communicate with me. Everything they say is echoed back through the Android app back out to the Ring device. I have 3 devices.1. OnePlus 5T running Android 9.2. Samsung Galaxy S10e running Android 9.3. Samsung Galaxy Tab S2 running Android 7.The OnePlus 5T is the only affected device, which is interesting. I have stopped it occurring by disabling "OK Google" detection from any screen...frustrating but seems to be a phone issue rather than a Ring issue. I'll raise a case with OnePlus to try get it fixed. I got the work around idea from [this YouTube video](https://www.youtube.com/watch?v=40qIwQOZIWQ) for a OnePlus One.
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20-06-2019 09:47:27
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KI have had the issue since day one and I have tried so many fixes with no luck. Transformer... Replacement unit... Reset it many times... uninstalled the app... Frustrating to purchase all of the equipment I have from Ring and can't get this doorbell to work properly. Spotlight cams work great. The
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02-07-2019 00:52:38
MI have exact the same issues as described above! New Ring Door View Cam - very less doorbell speaker volume not suitable for daily use! The clue is: My problem startet after activating the new "event timeline viewer" in the app. Before the audio at the door cam was much louder. This seems to be a
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03-07-2019 21:35:11
KHey, Good Day and thank you for the reply. I don't think it really is different. I have read on multiple forums describing the same issue and watching other videos with the same noise and echo. A live call is even worse than the video I am posting today. The video I posted is from a live view. If y
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08-07-2019 14:18:42
KI have to retract my statement... "If you watch the video from the Ring site or server it is crystal clear" I just checked it and it is the same. I still hear the digital noise on that video from my laptop. In the past that hasn't been the case. I know Ring just did an update to the app 2 days ago.
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08-07-2019 14:31:12
MHi, thank you also for your reply! What I do not understand at your post: You wrote "If you watch this call from the Ring site or server it is crystal clear. If you watch it from any Samsung phone I have (S10+ and Note 9) it is not usable." As far as I investigated the issue, it has nothing to d
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08-07-2019 14:32:46
- T
so where's the dang solution? I don't see it and the "goto solution" button just takes you to another post simply saying "thanks @Riley\_Ring for posting steps to resolve" but the steps to resolve are nowhere to be found. I have the same exact issue. worked fine on my Pro for 6+ weeks now no sounds goes out to the person ringing doorbell. Also, FWIW, why is there no restart button within the app to restart the device instead of having to ridiculously unscrew the cover, hold reset button, then completely set it up again losing all previous info for the initial setup? A simply restart button within the app that won't delete everything would be nice for this kind of money being spent on a 21st century doorbell button! Signed,Frustrated
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11-08-2019 14:55:45
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SHi Twedlake and all others. It took a bit of time but fingers crossed I am not having that poly parrot effect anymore. First step indeed was to reset the doorbell as there was no other option but I agree this is a workaround not a solution. Just in case : _Remove the front plate and hold down the
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13-08-2019 07:24:26
II have had the feedback and low volume for quite some time. None of the fixes suggested seem to be helping. I was on the phone with a very nice Rep named Michelle for over an hour on this last call. I have terrible feedback, and the low volume didn't change with the disabling of the event timeli
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21-08-2019 19:00:34
- T
> @Kem380 wrote: > I'm having the exact same issue? what did you do? unsrew the security screw on the bottom and pull the cover off the doorbell. hit the black button on right side for 30 secs to reset it then you'll need to set it back up again. if that doesn't work, replacement
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23-08-2019 19:15:20
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Seb1410
Quick feedback and thanks to @Riley\_Ring for posting the how to reset the video doorbell. Did a quick try this morning and the 2 way audio is fully working again. I can clearly hear the speaker on the other side, no more polly parrot effect.Stange issue but at least it is fixed. Hopefully I will manage to apologize to the postman as he will come for sure again today to deliver the amazon addict family :)Seb
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29-03-2019 08:05:14
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