Ring Video Doorbell
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Doorbell only rings outside, no notification or chime sound
I have used my ring2 doorbell for several years now, never really had big issues. But from this year it has starting to have some serieus issues... several postal companies already complained against my doorbell (and other whom have the ring). When they ring the doorbell they hear the sound but my chrime and my mobile (x2) isn't ringing. I have checked/replaced the batteries, resetted settings, resetted router (its within 1 meter range) .. But it seems that the Ring2 doorbell has a 'warmUp' phase... or a wakeup delay. When I press the doorbell after the postal company almost was leaving I could hear both the chime and my phone ringing... the postal company guy als complained that he cant ring twice in a short period if no-one is comming.... Any idea what to do with this ...searched a lot online, read a lot complains but no solution... so this is why i startedmy post in heere.
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01-05-2020 11:29:33
Responses (9)
- R
There is obviously an issue here with the Ring Doorbell as I am once again seeing the same issue occuring. I receive a motion alert on my phone/watch The doorbell button is pressed No doorbel ring notification is received The connected chime does not ring How do I go about getting this resolves
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10-08-2020 23:58:30
RThe video is already recording due to a motion alert that’s how I can see the button being pressed. When the button is pressed the bell sounds on the unit but does not trigger a ring press alert or the chime. Each time I press the button straight after the issue it all appears to work. So this i
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12-08-2020 02:11:42
NI am also experiencing problems as described above. I've had two Ring Doorbells (1st Gen) for years and never experienced this before. I think it must be an App Update that has caused the issue. Doorbell rings outside. It records the video call and logs it in the history as a missed call. Yet I rec
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12-08-2020 09:25:01
NHi Marley\_Ring Thanks for your message. Ah that's reassuring to know. I can give that a try too then. Yesterday I discovered the app "Rapid Ring" which is the faster companion app to the main Ring app. I installed it and the motion notifications now work on that app. But I haven't had a ring at t
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13-08-2020 07:42:14
BI am also experiencing this problem as described above. I have a Ring Doorbell (1st Gen). Just noticed it this week—checked wifi signal and power on my doorbell. Also, Chime status. My notifications on my phone seem OK. Today I saw this happening twice. I heard the bell outside but nothing from t
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25-08-2020 16:54:47
- D
Having exactly the same issue. RSSI-55 and RSSI-48 on my Chime. getting the motion in the logs but no notifications on any device including Chime. Can see the doorbell being pressed, but still nothing. Going out of my mind with this one.. missing deliveries. Have tried putting it on it's own WIFI SSID/Subnet to separate it from other stuff.. worked ok for a bit then started playing up again.Used to work perfectly before. Had to be something that's changed in the software/firmware.Same device - Ring Doorbell 2. I've installed the Rapid Ring app... but don't see how that will help the doorbell talk to the chime.
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11-01-2021 02:57:19
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D@Marley_Ring - is there any investigation being done on this issue ?? i've called support and spoke to a person named "Dee" and they've got me to reset the device and reconfigure wifi. I've tried rapid ring also and that doesn't make a difference. Surely if the device is recording motion and acknow
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19-01-2021 00:57:26
WI agree, this issue is driving me crazy. I can’t count how many times I’ve deleted and reinstalled my Ring app. I’ve also spent a lot of time on the phone with support. They are always friendly and try to be helpful but it’s still not working. I think it’s the app updates.
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28-03-2021 00:50:52
- S
Same problem for me. Reset, changed wifi etc. Using Rapid Ring. Can't be wifi as, as others have stated, the bell sends a motion notification as someone arrives at the door and records and uploads it using WIFI! The bell rings outside when pressed, can even be heard on the motion video! But the bell does not send the ring to the chime, either of my phones or Amazon echo's. So not the app, not the settings, got to be a problem with the ring software or hardware on the device. Anyone else still having this issue? I was going to get a new one, but seems pointless if the same issue exists. I have three four ring devices so will be a shame to get another brand, but can't have a door bell that doesn't do the basics.The clue is in the name "Ring"!!!Support can you help?Thanks!
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20-01-2021 15:51:18
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- W
I'm having the same problem. I've deleted and reinstalled the app and reset the doorbell. It was just my phone that didn't get the notifications when someone rang the doorbell. Now it doesn't send notification to iPad either.Very frustrating. I don't use the motion alerts so have been missing delivery people and repair people.Please fix this!
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22-01-2021 21:41:13
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THello, I'm having the same issue at one of my locations. It all stopped working on December 12th, 2020. Have tried resetting the entire site including the router. Switching to a new subnet etc. What is interesting is if I activate the video first and then ring the doorbell, the chime will sound
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22-01-2021 22:06:02
BI'm glad you posted and mentioned December 12. I too had an issue that began on December 12. Everything on the unit stopped working. I tried everything under the sun. Had never had any problems before and hadn't changed any setting and the wifi and everything was exactly as always. I spent days work
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28-01-2021 03:14:49
- C
Hey neighbors! If the previous troubleshooting steps presented in this thread by Chelsea and Marley are not helpful in resolving this concern, I'd recommend touching base with our support team so they can take a closer look and offer more advanced help. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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25-01-2021 19:26:53
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DomO
I aslo have the same issue RSSi-64, works sometimes not all the time, im on a 100/50 Mbs internet plan so it isnt that. I have it connected to 2 x iphone 11 a door chime and Echo Show 8 and none of them ring.
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31-07-2020 11:26:56
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