Ring Video Doorbell
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Doorbell off-line, Wi-Fi is working, doorbell sounds when button pushed
hardwired-video-doorbell
connectivity
troubleshooting
My doorbell device stopped working last night. There are no lights on the device. My app shows that the device is disconnected from the Wi-Fi. My Wi-Fi router is working just fine; however, I restarted it to be sure. I know that there is power to the device because when I push the button my doorbell rings. I believe that there is a fault within the device, and it needs to be replaced.
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01-11-2023 02:45:54
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Caitlyn_Ring
Hi @user64752. Which model of Ring Doorbell are we working with? You can find the model name on the original packaging and on the Device Health page in the Ring app. Knowing which device we're working with can help us provide relevant troubleshooting information.
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03-11-2023 06:21:00
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