‎Doorbell Elite - Ethernet Connection Failing on Setup

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rpdthree

Doorbell Elite - Ethernet Connection Failing on Setup

hardwired-video-doorbell

troubleshooting

hardwired-battery-video-doorbell

I have a Ring Elite that will not connect to the internet through Ethernet during setup. To confirm: - I have reset the doorbell several times using the black button on the front. I have also reset the router, switch, and modem. There are no other internet issues in the house. - There is no issue connecting to Wifi during setup (which is connected to the same ethernet switch as the Ring Doorbell) - The POE device is powering the doorbell without any issue - The house hiring is Cat6 cable installed two years ago I'd really appreciate any ideas or help on how to resolve this. Thanks!

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31-05-2022 11:21:30

Responses (1)

T
Tom_Ring
Hi @rpdthree. I'd suggest checking the firewall settings on your router. There may be different settings for wired/wireless. If you need assistance with this, feel free to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-06-2022 11:04:54
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