Responses (2)

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Caitlyn_Ring

Hi @misszoejames. What part of the Doorbell is not working properly for you? Does the Live View in the Ring App not load, or does the Doorbell itself not respond when you press the button? Feel free to attach screenshots of anything you're seeing in the Ring App as well. Once I have a bit more information on what you're experiencing, I'd be happy to help. :)

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21-07-2020 17:11:35

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Gigz1989

Mine won't stay connected to the wifi so therefore my doorbell won't work. I've reset the modem, deleted the device twice and reloaded it, deleted the app and redownload it. I dont know what else to do!

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21-07-2020 18:12:08

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Caitlyn_Ring

Hi @Gigz1989. What is the RSSI number on the Device Health screen for your Doorbell? What is the approximate distance between your router and the Doorbell? If it's not maintaining a reliable connection to your wifi, it could be a distance concern.

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22-07-2020 15:22:13

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Gigz1989

The RSSI # is 38. I've had the door bell for over a year and it's worked just fine, nothing with the Internet has changed.

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27-07-2020 19:10:17

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Caitlyn_Ring

@Gigz1989 I appreciate you checking on that. Since you have done some basic troubleshooting steps so far and the RSSI looks sufficient, you may want to get in touch with our support team so they can take a deeper look and offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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29-07-2020 15:24:58

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user3032
Hi , help me please, mi door bell video not loading , notifications work good , but i dont see video
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29-04-2022 17:45:56
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