K
Door Bell 3 Plus
battery-video-doorbell
installation
Received Door Bell 3 Plus today. No security screws. On the app I can’t get past “Do you have the security screws?” in order to set it up. My previous experience with the helpline for UK was hopeless. No other way to contact Ring ie email. Need security screw(s) not provided. It looks as though Ring Customer Service is dire - buy the product and you are on your own. Can’t get through on helpline. Says closed but within working hours. Have aI made a mistake buying a Ring product. It is not looking good so far.
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08-04-2021 07:01:04
Responses (1)
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Tom_Ring
Hi @KP_nut. I would double check all of the contents in the box. Sometimes, the security screw is hiding inside one of the smaller blue packages. Nonetheless, you can still setup the device while you are getting the correct screws. You can either purchase a Spare Parts kit [here](https://support.ring.com/hc/en-us/articles/115005688763-Spare-Parts-Information) or contact Ring support to assist you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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12-04-2021 09:53:08
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