Does anyone’s Ring work???

Hi guys. Bought a Ring 2 off Amazon a month ago. This thing shows video sporadically but never ever can catch a live human at the door. It SOMETIMES shows live view. I’m so confused about how this product can be so popular when it doesn’t work. I feel bummed bcz I’d love to be able to interact with delivery people or see video or even see live view whenever I need to. I set the router channel for this product to dedicated IP and that didn’t help. I’m sad that I drilled holes in my house for this thing. Any advice before I just return this thing to Amazon?