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SharkkBaitt

Constant cooldown mode

hardwired-video-doorbell

troubleshooting

Hello I have a video doorbell pro 2 (installed beginning of Feb)and I noticed yesterday evening that it was on "cooldown mode" per the fan icon. It is still on "cooldown" mode 24hours later. It's not hot out (been roughly in the 60-70F) and the camera isn't directly in the sun as it is in an enclosed porch. Looking to see what I can and should do. Thank you.

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01-03-2022 10:39:32

Responses (15)

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zeguai
I'm having the same problem with the doorbell pro 2
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02-03-2022 04:10:32
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Caitlyn_Ring
Hi neighbors! Would you mind sharing screenshots of this message or fan icon that you're seeing in the Ring App? Additionally, what are you seeing on the Device Health Page? You're welcome to share a screenshot of that as well, just be sure to cover any personally identifying information such as the MAC ID of your device.
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02-03-2022 07:19:30
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SharkkBaitt
![Screenshot_20220302-153057~2|262x500](upload://2p7aSNG8npyxLBDlYRhVp7YZJfA.png)
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02-03-2022 11:40:11
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SharkkBaitt
![Screenshot_20220302-153326~2|265x500](upload://d4ZVqCZB3hn4ZvPiCEwybTIGQja.png)
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02-03-2022 11:40:44
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SharkkBaitt
![Screenshot_20220302-153113~2|257x500](upload://fMKQHrZjBlb5iQ1HiL9xhiwuvcc.png)
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03-03-2022 12:03:49
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