Ring Video Doorbell

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Change in (daylight) video brightness triggering false motion alerts
hardwired-battery-video-doorbell

HiFor roughly the last 2 months, my Video doorbell 2 is giving false motion events throughout the day every day. I've tried everything I can think of, I'm at the point where I've cut cropped out the sky, reduced the motion distance down to minimal, turned off 1 of the 3 zones, enabled motion verification, turned off audio, motion frequency is set to light, I've tried lots of different setting but here's what's triggering it, please can someone help with this one: The motion it's seeing is: The "false" alerts are starting as almost a pure white screen, and then the camera's exposure adjusts and the video image becomes darker and you can then actually see the real view of the camera. But it's that pure white light going darker that i presume is causing it to trigger?Attached are 2 screenshots that are within a second of each other which shows the above, where the exposure is changing back to normal causing the alert ?

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30-04-2020 11:38:54

Responses (1)

  • M

    Having the same issue. "Support" is useless as they stop caring once they get your money. It started off every few days, now it's every couple of hours. People only mode is off. Incredibly annoying and am about to get rid of it. Seems like their "quality control" is on par with Microsoft. It's been a year, I don't suspect anybody has been able to resolve this. Their answer "Buy a new one". Ain't gonna happen.

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    25-05-2021 19:57:17

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