Can't get Video working

Hi I seemed to have everything set up correctly I get notifications when someone walks by the doorbell but can't get the video to work ..I bought a Chime Pro My signal Strength is at 39 but still get Phone's connection is weak or it just says loading view but never loads an imageI did a Connectivity Test and got Success your doorbell has a healthy Internet connection Also did a bandwidth test Download Speed or 70.17 Mbps and up load 34.53 Mbps My ping is 23 MS Did the whole hard restart thing on the my router and the doorbell Pretty Tech savy but can't figure this out What I'm I missing??Any thoughts would be much appreciated