Cannot connect device to WiFi

Question

Over the past few days both ours and my parents doorbells are showing as this device is offline, we have tried connecting them and they won’t , is there an ongoing issue as this is over two households

b582c055f5f2a59da119c460716a7e · Answer

I have been having the same issue.  When I try to connect my ring to our home wifi, it cannot complete the setup.  Router has been reset multiple times.  Issue only started 2 days ago.  Using 2nd gen ring.

b582c055f5f2a59da119c460716a7e · Answer

So I was able to hard reset my unit by holding the orange button down for 20 sec.  After the reset I was able to connect my device to the home network.

Ring Video Doorbell

Cannot connect device to WiFi

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