Can Anyone Help With this - Customer Services can't
I have been on the phone 4 times today to Customer Support (And a very long time with my Internet Provider) but still have problems. I have a brand new (2 days) Ring Doorbell 3. If someone comes on my drive, my phone and Amazon devices let me know. If someone rings the bell, they let me know BUT I cannot get live view to work on my phone, my Ipad or Amazon Show 8. My phone is giving me the message - 'Live View blocked by your network', No one at Customer Support seems to know what this means. I can't face another day on the phone tomorrow going over the same things time and time again. Can anyone please advise.
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01-04-2021 03:27:49
Responses (6)
- R
Thanks again but I've had enough. My phone and laptop show an RSSI of 62. Not brilliant but not bad. I've purchased an item with a price tag of £159 and it should work. I shouldn't have to be ringing Egypt 4 times a day or spending ages on the phone to my Internet Service Provider, I shouldn't have to keep coming on here for help, or trolling through page after page of other peoples horror stories about their doorbell not connecting in order to try to get mine to work. The doorbell should work. I am a 76 year old veteran.. "Ports and Protocols" mean nothing to me but the doorbell should work. Please can I have my money back ? Is there a guarantee ? It's less than one week old.
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03-04-2021 09:18:13
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- T
Hi @RealMarine. Happy to chime in for Marley. The ports and protocols mentioned earlier are in reference to the way your Ring devices connect to the internet through your router. This is something our support team can assist you with. If you are looking to return your Ring devices, you can do that [here](https://returns.narvar.com/ring/returns), or by contacting support. I hope this helps.
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06-04-2021 10:03:49
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- N
@RealMarine this happen to me all the time, I also have Blink Camera and have no issues connecting to the blink system, your best bet is to get rid of Ring and buy Blink, their Doorbell is released soon, All my friends also has same issue so this is well known fault and Ring just isn't good enough
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03-10-2021 04:28:31
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- M
I have the same issue, but I also have my ISP involved now. Everything worked fine. I moved a few miles away and setup my router and one of the cameras. All was fine until I saw my live feed not working. Everything else works fine, notifications, siren, lights, etc . I was on1st and 2nd tier support, They decided to send me all new cameras. I got them hooked one up and...same thing. Called support again and bless their heart, they are trying...Sending me a Chime pro to try and connect the devices through that to see if it works. Apparently it has in the past by the support agent indicated they have no clue why it does. But, I will say I believe it is my ISP. Just a hunch, but I live in a rural area, have used radio WiFi for almost 20 years, but the new connection is an LTE connection. Same provider just a different connection... Would like to hear if anyone else had their ISO involved and got it fixed? Or did Ring have a Solution?
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20-03-2022 12:27:11
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RealMarine
Thanks for your assistance. The message I am getting on my phone (Android) is 'Live view is blocked by your network.' This happens if I use Wifi and if I turn off Wifi and use Data. No difference, I am already using Rapid Ring. It happens on there. I do not have a VPN on my phone, In my IPad using Rapid Ring I get a message 'Your WI-FI network may be blocking Live View.' If I use my laptop (Rapid Ring not available there) I get a message 'Establishing session' and the white dots just keep spinning. It's just not working.
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02-04-2021 05:49:34
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