Mailbox Sensor has no notifications and no Alexa Routines

Question

I just got the Mailbox Sensor and bridge.  It's all setup properly, but I do not get any notifications through Ring when the mailbox sensor senses motion.  I also setup an Alexa routine to make an announcement when it detects motion, but this doesn't work either.  When I go into the Event History, it shows when the mailbox sensor detects motion, and i also have my Ring doorbell camera linked to it, and that works fine.  But, still no notifications and Alexa rountine does not work.  Very frustrating.

ChicagoJoe · Answer

Wanted to give an update - it's all working now.  After a chat session with Amazon/Alexa, it stems from the AWS outage last week.  Had to disable the Ring Alexa skill, and then reenable it.  Seemed to reconnect and fix the issues.

spartacusmcfly · Answer

Yes!!! My Mailbox Alexa routine that told me, 'Good news, your mail has arrived!' stopped working for almost a year.  Disabling and reenabling the Ring skill in the Alexa app solved the problem, and I didn't even have to scan for all the Ring devices again, as they were not deleted when the skill was disenabled!  Happy this works again!

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