Ring Video Doorbell
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Bad video quality on 1st gen video doorbell
The video quality of my 1st gen video doorbell is very bad. It looks very blurry, and its very difficult to recognize people. I have a mesh wifi system, 200 mbps down, and there's a router very close to the doorbell, but the quality is still very poor.
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19-08-2020 08:52:14
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Tom_Ring
Hi @oh50. The video quality of your 1st gen Ring Video Doorbell should be 720p HD at 15 FPS. This Help Center article [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) covers a lot of tips and trips on how to improve the quality of your video. If you've looked that over, and see no improvement on your Ring Video Doorbell, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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24-08-2020 09:02:16
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