Ring Video Doorbell
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Audio Bad When Mobile Device on WIFI Network
Installed a new Ring 2 Door Bell. I could here the person at the door "ok" they said my audio sounded garbled. I reset the device same result. I turned off wifi on my phone and ipad and the audio was good. Thoughts about issue? My stuff: I have fiber to my modem with rocket speed. Test result through the app 106/173 Mbps up/down 15ms ping(Ookla app 353/415Mbps 4ms)/ Doorbell is about 30 feet from router. All tests on it show good.
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15-12-2019 12:38:57
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Chelsea_Ring
Hi there, @Tansey! Since you're able to hear the audio well from both ends when the Wi-Fi is not enabled on your phone, this may be problem centered around your phone's connection to the Wi-Fi. I recommend trying to give your router a reboot to help refresh all things connected to the router, and possibly a reboot to your phone as well. It could also be good to check the RSSI for your device, [this Community article](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751#M4) explains how to interpret the RSSI. Hope this helps!
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17-12-2019 04:22:53
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