Ring Video Doorbell
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Advanced Motion Setting + Zones not saving!
Hello!I am trying to activate advanced motion setting on my Ring Doorbell and edit specific motion zones. As soon as I save and leave the menu, and come back in I can see the saved features are still functioning.Then suddenly I start receiving motion outside the motion zones I had selected. I go back into my Ring doorbell settings>Motion Settings>Advanced settings - and then get the option to turn Advanced Motion Detection ON. Even thought it was already turned on.I don't know why it randomly and continuously decides to switch itself off or what I could be doing wrong. Any ideas?
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24-01-2021 11:06:21
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Caitlyn_Ring
Hi @Joekh. I would suggest trying to reset your Doorbell by holding down the reset button for at least 20 seconds. After that is done, the Ring App will take you through a new setup. If this problem continues to happen after that, would you mind following up with our support team on this matter? You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support
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25-01-2021 22:26:03
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