A second push on the Ring Pro does not make the chime ring a second time

A second push on the Ring Pro does not make the chime ring a second time.When a postman comes with a package and pushes the button on the Ring Pro, the chime makes it's sound. Sometimes we are busy and don't hear it. When he pushes the doorbell a second time, let's say 10-15 seconds after the first time, the chime doesn't ring again, you have to wait at least 30 seconds, but by then the postman has left.I can't be the only one with this issue. Or am I?I had a chatsession with support, but the person I had a chat with didn't even know what the options in their own app are.