2nd generation won’t turn on after full charge

Question

I set up the camera last night. It’s been charging for over 12 hours it’s just flashing a continuous blue light but does work. However the moment I take out the charger after it telling me the battery is 100% and the wifi connection is good. It just won’t turn on at all. When I go to the app it just says it’s offline but if I put the charger back in it works fine. Iv restarted it twice an it’s still the same

Caitlyn_Ring · Answer

Hi @Danii. Since you've tried a few different basic troubleshooting steps to no avail, I'd recommend reaching out to our support team so they can take a closer look into this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support

Ring Video Doorbell

2nd generation won’t turn on after full charge

Didn't find an answer ?