Ring Video Doorbell
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S
1st gen internet issues
Hi, so for the 10th time this week i have had to reset my internet to try and get my ring doorbell to connect, i have to keep resetting the device and internet and the connection will last for a day if im lucky. Is there anything else i can do to keep the internet connected? My whole house is run on the internet i have internet timers, tv, computer, natamo which is all connected fine.
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19-08-2020 16:56:51
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Tom_Ring
Hi @steph\_lt. It sounds like you've already done some troubleshooting and haven't had any luck with find a permanent solution. Since your Ring Doorbell keeps falling offline, I'd suggest reaching out to our support team so they can further investigate this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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24-08-2020 19:24:39
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