Ring Security Cameras
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Wired outdoor camera / spotlight not working and reboot not working
wireless-security-cameras
I have two outdoor spotlight cams. They have been out for a while because I needed to get a big ladder to reset them as the lights weren’t flashing. I pressed and held the reset button on both devices multiple times and the flashing light will not come on. I tried for up to a minute. I know I have power as it was wired by an electrician and there are red lights on the front of both devices. How to fix??!
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08-04-2021 10:37:54
Responses (1)
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Marley_Ring
Hi there, @Jo2005! It is certainly odd to hear of two different Cameras not illuminating as intended. Good call on attempting the reset. I recommend turning off power to the Cameras via the breaker, then restoring, to perform a power cycle. If there is not response from your Cameras, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Please note that we recommend consulting with a licensed electrician for any wiring or power related concerns.
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08-04-2021 07:56:05
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