Responses (8)

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  Kris_M

  I do. I installed it yesterday. I am on the phone with Ring now trying to fuigure it out.

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  15-05-2020 03:08:28

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• K

  Kris_M

  @moonbow According to Ring, I have a gen 3 wired cam (stick up), so it should have come with a battery. The indicator will not go away without the battery, but it will also not affect the operation, unless you lose power to the source. They are sending me a battery, maybe they will do the sam efor you. Good Luck.

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  15-05-2020 03:16:36

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  mjs0753

  I have a similar situation. The stand up camera is wired directly and does not contain a battery. Since the software upgrade, I have been getting a warning message about the battery being below 50%. The ring app will no longer allow me to display a live image. It directs me to a video to watch to charge the non-existant battery. I contacted Ring and was advised the engineers are working to resolve the issue. The only current work around is to install a battery to get the unit working again. I own a second camera with the same issues.

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  15-05-2020 06:34:24

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  D

  D1stortion

  I have the same problem. Just noticed it for the first time today. It’s a wired camera without a battery and had it around a year with no problems. It still records motion triggered video, but won’t show live feed due to non-existent low battery. I see a message from Ring from almost a year and a half ago saying they’re working on it. Really?

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  06-10-2021 06:35:07

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  ErikH

  Is there a solution to this issue that came with a software update? I also just recently got the same issue they live is disabled due to low battery. It’s not low even if you go into settings it full, it’s wired with constant power. For me it’s just a software issue. And I cannot reboot ring hence I cannot find this option in settings.

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  03-02-2021 06:50:03

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  T

  Tom_Ring

  Hi @ErikH. I would suggest performing a reset on your Ring device, then reconnect it to your wifi. Doing this prompts an update on the device and should cause it to resume normal function. To perform a reset, press and hold the setup button for 20 seconds, then release. After the device reboots, [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. The device will then perform a quick update and it should show the correct power source. Let me know if this works!

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  05-02-2021 04:26:01

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  barryvs

  This looks a year old and it just happened to me after a power outage. I have reset the camera updated the firmware and it still doesn't fix it. It didn't come with a battery but has worked fine for 8 months.

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  08-07-2021 02:18:50

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