Ring Security Cameras
user56505
Wifi not connecting on bridged network
I know this is not a new topic however I have tried a zillion different suggestions and none work so far. I just got a new internet gateway from Verizon. If I hook up ring directly to it, I have no issues. The problem is I am using my Netgear router as the Verizon gateway did not do well with multiple devices connected to it. The Netgear cleared up that issue but I can not get any of my ring cameras to connect. I get through set up mode fine. It connects to my stick up cam. When it asks to connect to wifi - it says connecting to wifi just a moment...then it hits 95% and says still connecting. After a minute or so it finally says set up did not complete check your internet connection and try again. Some things I have tried: Turning on/off mobile data, turn on/off switch to better wi-fi networks, on my Samsung S23 Ultra Trying with my work phone iPhone 11 changing router to display both 2.4 and 5 (turned off smart connect) enabled/disabled AX on router reset both Verizon Gateway and Netgear Router to default and started all over again Made sure SSID match Tried connecting on a specific channel Turned off beamforming Set a static IP for the Ring camera Enabled/disabled traffic meter These are some of the things I tried! Please any help with using Verizon Gateway bridged to Netgear RAX50????
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29-08-2023 04:32:26
Responses (3)
- P
This may be of interest regarding your problem (just posted).... # [Flawed camera automatic update prevents Hotspot connectivity ](/t/flawed-camera-automatic-update-prevents-hotspot-connectivity/223121)
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30-08-2023 09:02:08
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- U
I am having exactly the same issue. Except it's Verizon home internet and linksys velop wifi 6. Not Netgear. I even got an eero 6 today and no luck. Had to return it. Directly connecting to Verizon is fine. But bridging to another router no luck. Same stuck on 95 percent and then as says setup did not complete. But for almost 2 years it was fine. Not sure what happened all of a sudden.
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11-07-2024 09:05:24
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UI am still facing issues. I had them working for a while all of the sudden. Then a couple weeks ago they stopped working. Well all but two. I bought a new dual band ring and still same issue. I bought a Deco and same issue. I disconnected the deco from the Verizon gateway and I am able to connect the rings with no issue. I know that if I were to set up the deco again they will probably drop off.
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19-07-2024 09:27:41
JHi @user_74d53a. If you have tried all the steps mentioned in this thread and are still having the same concern, give our support team a call for further assistance.
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22-07-2024 04:52:59
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Justin_Ring
Hi @user56505. Those were excellent troubleshooting steps to try for your concern. You should also review this Help Center article to see if there are any other settings on your router you would need to change. If you have tried this step and are still having the same concern, give our support team a call for further assistance.
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30-08-2023 05:36:06
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