Why will a replacement stick up battery camera take 6 weeks to be shipped?

Brand new stick up battery camera (3rd gen)died within 30 days (on 12/31/2023). Sent broken one to Ring, was told replacement should ship within 5-7 days. Now told it won’t ship until mid-February at the earliest. What gives? I could have returned it through Amazon within a couple of days. How was I to know that the camera is on backorder through Ring, but in stock at Amazon? If only I hadn’t already sent the broken one to Ring, as I typically do with returns through Amazon.