Responses (5)

G

Glendar

Have been trying to reconnect my spotlight camera for over a month and all I get is wrong password and I know password is correct as I checked it on netgear app and also login to another divide and it worked. Camera has a problem something wrong with it.

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23-04-2020 11:34:17

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G

Glendar

Try but unit will not connect. Like I said I have 3 other units and they all work with the WiFi password just this one does not . Has to be the unit went bad.

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24-04-2020 21:40:42

C

ChrisJohn

Have you selected disarm in the home mode by mistake as this will stop all video etc but will still show device health as good

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25-04-2020 10:49:06

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NeedHelp1

No I havent. I have other device too, ring doorbell and I am able to pull live feed and motion detection for it

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25-04-2020 15:23:57

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andrewpgregg

I have exactly the same problem. Indoor cam will not work on live view and will not go into setup mode. All my other cameras are working fine. I have moved it next to my wifi router so wifi is not a problem.

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26-04-2020 02:03:47

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NeedHelp1

No it says that it's offline.

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26-04-2020 06:18:41

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Adixon

I am having the same problem and the reset button does not reset it. Did you find a solution to your problem?

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26-04-2020 18:15:56

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KBlake

I have the same problem - camera stopped working, bought new batteries. No joy. It will not reboot/turn on. Red lights flashing in battery ports with fully charge batteries. Please help.

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27-05-2020 14:25:17

R
RoseB
Hi, I’ve changed the battery and the light won’t come on even after the hard reset. The red lights inside the camera turn on fine. Appreciate any suggestion.
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25-04-2020 11:48:09
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103515o
Have a spotlight battery cam, charged the battery multiple times \*green light comes on\*, I then insert to set up and it says low battery (2%).....tried reinstalling app, removing cam and setting up new device....same response, will not let me connect to wifi, tried both battery slots also...have a ring doorbell that works fine on wifi (got both together and both had been fine)...I did let them both die (batteries), but have done before also ....any ideas?
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26-04-2020 22:11:18
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G
Glendar
Thanks for you help none of it worked. I bought a new one and it connected no trouble. I wish there was someone at ring to ask as there was before. Now I need to see where I can send the old one to see if they ca. Fix it any ideas?
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26-04-2020 22:50:58
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