Ring Security Cameras
Danny8890
Stick Up Camera Stopped Receiving Power
I get this notice once a day with my stick up camera but it's still working. The device health section also shows a solar accessory connected, but I don't have one. This bug started over a year ago, even after getting a replacement stick up camera for an unrelated issue. It stopped for a while but recently started happening again. I also just noticed that all my cameras are showing 12/31/69 as the last health check. Another glitch from over a year ago that came back. My Wi-Fi signal strength for all cameras is 0, which I don't occur happening before. I did check status.ring.com and it's showing a major outage, but all my cameras and Wi-Fi are still working.
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30-07-2024 10:56:46
Responses (2)
- U
Having the same issue here. But the notice about not being connected to power just started today, though our cameras have been installed (2 plugged in to outlets, one on solar panel) for around 2 years. I also see the same date issue, but only intermittently. Hoping that once the outage is resolved all will go back to normal, but I’m not hopeful considering the number of posts about the power connection in this community forum, dating back more than a year.
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30-07-2024 11:09:49
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Caitlyn_Ring
Hi @Danny8890 @user_afdf78. There was a system outage identified as of July 30, 22:40 UTC. This outage impacted things like Live View, Recordings, Timeline, Event History, Device Setup, etc. This outage was resolved on July 31, 05:20 UTC. Thanks for your patience while we worked on getting this taken care of!
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31-07-2024 11:57:39
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