Ring Security Cameras
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Stick up cam won’t reconnect
wifi
troubleshooting
wireless-security-cameras
Have multiple ring cams. Lost power today. Now one stick up electric powered camera won’t reconnect. I followed all suggestions. I even deleted the camera and tried to reinstall. It still won’t reconnect
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02-11-2021 12:51:52
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Caitlyn_Ring
Hi @Burnskan. If you haven't already, please try fully resetting your Stick Up Cam and then setting it back up. A reset can typically resolve concerns like this and is a good troubleshooting step to try. * Ensure the battery is fully charged and inserted into the Stick Up Cam before attempting to reset it. * Hold down the setup button for at least 20 seconds. * After the reset is complete, set the Stick Up Cam back up in the Ring App using the steps under Set Up a Device. This should allow you to complete the setup process and reconnect the Stick Up Cam to the wifi. If that doesn't do the trick, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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02-11-2021 08:00:52
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