Stick Up Cam Wired - "Live view disabled due to low battery"
Not sure if a new update got pushed, but this evening my Stick Up Cam Wired has a Live View disabled warning due to "Low Battery." Obviously there is no battery, and the app has always shown 0% battery. It is set up and showing as "Power source-Wired" and nothing else has changed. Very frustrating considering I literally just signed up for the Plus plan this morning for our devices.
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28-07-2020 01:02:03
Responses (17)
- D
I had the same issue and found no (correct) answers on this Community. After creating a new post on this issue just a little while ago, I got no answers so I finally called Ring support. Here is the answer from Support: "**A hardwired Ring Video Doorbell does not actually use the wired power to run its operations. It relies on the battery for that. The trickle charge the Ring Video Doorbell gets from being hardwired is solely used to charge the battery.**" So the solution is to (1) let the battery charge by minimizing the number of events recorded (through the motion settings or snooze the device or (2) replace the battery if it isn't charging, or (3) Bring the battery indoors for a while if it's too cold outside or (4) move to Hawaii.
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08-02-2021 09:52:46
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- M
Got the same today on a newly installed hard wired camera. Can't find any help relating to this bizarre message.. "live view is disabled because 'Shed' has a low battery. To reiterate, camera is hard wired and has no battery. Any help appreciated.
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04-03-2021 07:01:04
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- D
I plugged in a battery stick-up without the battery, worked for weeks now no Live view because "low battery" Does Ring read these?
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16-07-2021 10:27:54
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- 7
Same for me. Hardwired Stick-Up Cam, reporting low battery even though it's been plugged in and reported as hard-wired for over a year. Sounds like all systems are NOT operational.
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18-07-2021 11:05:56
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bacevedo
I had the exact same thing happen today as well with my stick up cam plug-in. It seemed to resolve itself. I suspect either a firmware update to the camera or something in the app/back end caused this issue temporarily. I've only had the camera for a few weeks, and it was working fine until today. Since you had the same issue today, it seems some type of software update somewhere caused it.
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28-07-2020 05:47:40
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