Ring Security Cameras

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Stick Up Cam Gen 3 Customize Motion Zones

Hello, I have a battery powered Stick Up Cam Gen 3. I'm trying to configure the customizable motion zones and running into an issue with not seeing the entire view the camera can see when I go to set the zones. I've attached two pics of what I'm seeing in my app: Ring-1.jpg - This shows the full view in the app of what the camera is seeing before I select to customize the zones. After clicking 'customize motion zones' the screen flips to landscape view cutting off the top portion of the full view which is what I see in Ring-2.jpg. Ring-2.jpg - This shows what I see in the app when I click the 'customize motion zones' on the screen in the Ring-1.jpg pic. In the Ring-2.jpg you can see that the app is not showing everything so I can't set the zones up properly to capture everything to the beginning of the driveway. Can someone please help?

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11-11-2020 04:59:15

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