Responses (1)

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  ChrisJohn

  > @steven4444 wrote: > > I am trying to order another battery stick up cam but it will only offer me the white option, does anyome know how to order the black version, I also cannot see my 10% discount anywhere, I pay £8 per month for the upgraded account > > Thanks 10% discount doesn't work. It's been reported on here many times. It's basically a con !

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  24-05-2020 01:52:36

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  steven4444

  Its clearly stated in the t&c's , I will write to trading standards, they cannot advertise something which they will not apply. no company an or will get away with it. Thanks for taking the time to reply

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  24-05-2020 02:16:00

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  Marley_Ring

  Sorry to hear about this experience @steven4444! You can redeem your 10% discount by following these steps: - Log in [here](https://ring.com/users/sign_in). - Click on the Ring logo on the top left corner of the page to go back to the Home page. - Add your selection to your cart, and proceed to checkout. - You should see your 10% discount applied on the right side of the page, near the total. **Note** : You must log in to your account before you add a device to the cart. **The following lists the terms of the 10% discount:** - Applies to Neighbors with Protect Plus at the time of purchase. - Applies to all Ring-manufactured devices (primary, secondary, and bundles.) - Discount does not apply retroactively. - Discount may not be combined with other offers (e.g. - Cyber Monday / Black Friday and Prime Day promos). - Discount is non-transferable. - Does not apply to Ring Assist +, third-party devices sold on Ring.com, or non-Ring products. - You cannot subscribe to the plan and use the 10% discount in the same transaction. - Discount applies upon the next login session from purchase. To use the discount immediately, log out of your account and log back in. - You must be logged in to use the discount on Ring.com during checkout. - The discount will not be applied when you are on the free trial unless you subscribe to Ring Protect Plus during the trial. If you feel as though you've met the criteria above, and it should be applying the discount, our support team is happy to assist further with applying this discount! Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-05-2020 05:02:25

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  steven4444

  I have tried this several times and the 10% discount just does not show it get applied anywhere on the order. It just does not work. I am not happy

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  27-05-2020 06:16:38

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  Chelsea_Ring

  Hey @steven4444! The black version of the Stick Up Cam and Indoor Cam are now available for US, CA and ANZ. We hope to bring this to our neighbors in other parts of the world soon, and will make sure to update the Community accordingly. You can purchase the black version of the following cameras directly from our website below: [Indoor Cam](https://shop.ring.com/products/mini-indoor-security-camera?variant=32064451313753) [Stick Up Cam Battery](https://shop.ring.com/products/stick-up-security-camera-battery?variant=32064447152217) [Stick Up Cam Plug-In](https://shop.ring.com/products/stick-up-security-camera-plug-in?variant=32064447283289) [Stick Up Cam Solar](https://shop.ring.com/products/stick-up-security-camera-solar?variant=32064446890073) [Stick Up Cam Elite](https://shop.ring.com/products/stick-up-security-camera-elite-poe?variant=30258041389145) Thank you for showing your interest, neighbors, and let me know if you have any questions! :smiley_cat:

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  21-07-2020 07:34:56