Ring Security Cameras
Spotlight cameras won't setup green blinking light
Hello, I just installed a complete Ring system with all the basics and an indoor cam. I bought a 2-pack of Spotlight cameras, neither wants to connect to wifi with the "green blinking light" error. I have an Asus Zenwifi AX mesh network, the Spotlight cameras are the only ones giving problems. I see them connecting to the network but they end up getting a green flashing light anyway. So far I've tried: Disabling tri-band smart connect wifi settings, only enabling 2.4, changing authentication mode, making a 2.4 guest network, making a 5.0 guest network, disabling all wifi6 related settings, nothing worked. Then I tried to let it connect directly to the modem and did all of the above, same error. I have two cameras, fully loaded batteries, tried factory reset, reset both the modem and the router, nothing works. Please help :slight_smile: Regards, Maarten
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28-05-2022 06:09:53
Responses (10)
- D
Hi, Were you able to find a fix? I am having the same issue. I have a spotlight battery camera that I bought like 6 months ago and never got around to setup. I keep getting the green blinking light, I have tried multiple apple devices, rebooted my router, and even tried with a hotspot, nothing works same green lights. Could this be related to an old firmware on the camera?
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28-05-2022 03:14:37
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- R
I have the same issue trying to install a Ring Spotlight Cam Solar. Goes to green light and then fails. Have tried setting up from multiple devices with no luck.
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30-05-2022 06:20:33
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TGot two really old spot light cameras with solar panels that have been sitting in the box for about a year. Tried to set them up today, get the same issues as above, however tech says they can see them but they fail on my end. WTF? **Why can't Ring during the setup send out the firmware upgrade as part of the setup which would probably fix all of our PROBLEMS!** I even tried setting up my laptop as a hot spot, connected to my 2.4GHz router. I have verified that I am on only a 2.4GHz connection. My Phone, the hotspot and cameras are literally **ON TOP OF EACH OTHER** and when I follow the setup, the app connects to the temp Ring Hotspot, then connects back to my hotspot. The problem is, when the light is green (which I would expect to be success), it sits there blinking the app on the phone is sitting there spinning. When the green light finally stops blinking, the app then asks what color light do I have? If I answer what I had, it fails back to the beginning. Definition of insanity happening here, "Repeating the same action over and over and expecting different results"! My question is what is the success color if I am wrong on green. There is Red (Error, wrong password), Blue (??), Green (Success??) and White (??). If I answer a different one, will it succeed? **HELP!!!**
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30-05-2022 07:57:17
- U
Im having same issue bought new spotlight cam and get flashing green light when it trys connect to wifi. I have tried seperating my wifi to just 2.4ghz connection still had same problem.
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30-05-2022 11:30:27
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- R
FYI - got an email from Ring this morning that this issue has been fixed. Installed Ring Spotlight Cam and worked right away.
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31-05-2022 09:27:13
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smoefer
Just been on the phone for 1 and a half hours with an American customer support engineer (I'm Dutch, first I talked to a very friendly woman who guided me through the steps I've done 50 times already). Main thing we tried apart from what I already mentioned is take a second phone, set up a basic 2.4ghz hotspot on it, and have the camera connect to that. But the problem still exists. He escalated it further up the chain. If in the mean time anyone has any brilliant ideas, let me know :)
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28-05-2022 10:57:05
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