Ring Security Cameras
Spotlight Cam Wired seems offline, no live view, but still does record
Hi, i am currently abroad and see that my outdoor spotlight cam is offline (cant go live view), but it seems still to record, because after a couple of min. the recordings show in the timeline and can be looked at? Any idea what the reason could be - or how to fix it? Thx Rudi (A remote reboot function via app would be helpful, but doent seem to exist..)
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29-07-2021 12:37:49
Responses (9)
- P
I have the same or a very similar issue reported here https://community.ring.com/t/spotlight-cams-are-offline-for-days-but-keeps-recording-uploading/70124/1 where same Ring rep. Caitlyn has responded. Good to know it’s not a local environment issue on my side at least! Let’s hope Ring can identify, fix it and communicate.
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29-07-2021 09:06:07
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- C
Hi @Peer1, thanks for linking your thread here as well so @schrefru can take a look at the response I shared with you over there. Since you both are experiencing similar concerns, my reply applies to both of you in that contacting our support team is the next best step here as it could be a network or firewall related issue. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). :)
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29-07-2021 10:21:19
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- N
Same is happening to me. I went out of the country and now 2 of my 3 cameras are showing offline but still recording the time lapse on the timeline. The 2 cameras that are "offline" are both outdoor spotlight cameras. The one that is still working is an indoor camera. One of the spotlight cameras came online for a few minutes and I was able to do a live view. A few minutes later it went "offline" again. I have tried on several different phones. With and without a VPN
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05-09-2021 04:36:19
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Caitlyn_Ring
Hi @schrefru. It's a bit difficult to troubleshoot any concerns with your Spotlight Cam remotely, as you can't access the device itself which is needed for most troubleshooting. Have you tried using a different smartphone or tablet to access the Ring App to see if it is showing offline on there as well? If you have a VPN or anything like that, I'd also recommend disabling that as it can impact the connectivity.
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29-07-2021 06:34:12
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