Spotlight cam unresponsive
The battery died, I placed a fully charged battery (works in the other spotlight cams), and this spotlight cam is still unresponsive. I tried both battery slots, I tried two fully charged batteries, it’s still unresponsive. I pressed the top button, nothing. I held the top button for 20 seconds, still unresponsive. I removed it from my ring devices and I e reset my network. Now I can’t add this cam back because it still does not respond. Can anyone Please help?
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06-06-2020 02:30:54
Responses (4)
- C
Hey neighbors! At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following: - Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours. - Ensure there is no debris in the battery hatch and that the hatch is closed. - Press the setup button on the Cam and complete the setup in the Ring app. - If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. - If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again. If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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08-06-2020 07:10:12
- P
Identical problem here. Tried all the suggested troubleshooting and resets. Calling Ring for warranty service now...
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08-06-2020 10:00:01
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- J
Hi @user50705. You have taken all the basic troubleshooting steps I would have recommended for this concern. The next best step is going to be giving our support team a call for further assistance. If the call keeps dropping, I would suggest trying to use a different phone to call if possible. You can also reach out to our support team on Facebook or Twitter by sending a private message to @Ring.
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12-07-2023 04:26:56
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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11-08-2023 04:27:17
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Mteeling
I'm adding my identical problem to the already-explained issue. I hope someone can assist with this...otherwise I have a rather expensive Ring paperweight.
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07-06-2020 03:04:20
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