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  Caitlyn_Ring

  Hi @Shawn_NH. With the Spotlight Cam Pro, you can swap the Power Mode under Device Settings > General Settings > Power Mode. You can choose between Battery, Wired, or Dual Power Mode. I'd recommend checking this setting to see if it's set to Battery. If it is, change this to Wired or Dual Power Mode, which will automatically change the mode to Battery if the Camera loses its wired connection and vice versa. Let me know if that helps. :)

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  24-05-2023 08:42:12

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  Shawn_NH

  Caitlyn_Ring, Thank you for the response. I only get two options to choose between, Battery and Wired. I selected wired, and it want to take me thru setup again (wifi setup etc.). I exited out of that. I thought the system would be smart enough to trickle charge the batter while the unit is plugged in, and run at the setting for a wired unit while it has power. When power goes away, for whatever reason, the system would revert to the lower power settings of battery only. Am I missing something here? Thank you, Shawn

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  24-05-2023 10:36:29

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  Caitlyn_Ring

  @Shawn_NH I have a few more questions so I can clarify this information with my team. Can you provide a picture of the power adapter you're using with your Spotlight Cam? Is this from Ring or is a third-party accessory? If you complete the swap from Battery to Wired under Power Mode, does the Camera still show as being in the Battery Power Mode? Feel free to share screenshots of what you see on your end as well if that's easier.

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  25-05-2023 07:37:12

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  Shawn_NH

  @Caitlyn_Ring, sorry for the delayed response. I am plugging into the back a traditional USB-C cable that is powered by a standard USB Power cube. It has the gasket around connection point to the Ring Camera to protect it from weather. This is a 3rd party. It states that device is in Battery Mode. I still think it is easy to be dual mode. When the USB is plugged in, the battery should charge, and the device is in Wired-Mode. When the USB power is removed, then the system goes into battery mode, and since the battery was charged you have the maximum amount of time in battery mode possible. This is the optimal solution.

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  30-05-2023 01:48:19

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  Justin_Ring

  Hi @Shawn_NH. I'm happy to chime in. We do not advise using third party USB-C adapters with the Spotlight Cam Pro, we suggest using the [Ring Indoor/Outdoor Power Adapter (USB-C)](https://ring.com/products/indoor-outdoor-power-adapter-usb-c) for it to work correctly as a Wired device. If you are using the correct adapter, then your concern could be related to this Community [post](https://community.ring.com/t/spotlight-cam-pro-battery-plugged-in-but-says-in-battery-mode/186565/7), which has a marked solution.

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  31-05-2023 05:28:32

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  Shawn_NH

  @Justin_Ring, USB is a standard. The device that you are selling, cost more, and will require that the power adapter connection is outside. So I not have a block of tackle per se with 110V connected outside to this adapter because my application need a longer USB cable. I do not understand the design decision to create this setup/requirement. You have external power being supplied by USB-C, it charges the battery, and you can sense when the power is removed. This makes the RING setup an inferior solution. The USB-C connector does charge my batteries. Is there another signal that is used by the RING Camera to determine if you are using a RING "Approved" USB-C external power supply? If so, can you please outline that for me. I want to make my own. This is disappointing.

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  03-06-2023 04:50:55

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  Mark_CT

  They are doing the same thing to the Ring Stick Up Cam. I have 4 cameras with four 3rd party adapters that worked perfectly fine for months, then they released a software update that apparently makes them useless. If they don't address these issues and stop forcing us to use their overpriced adapters, these will be my last Ring cameras. More people need to be vocal about this absurdity.

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  03-06-2023 09:12:06

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  Shawn_NH

  Mark, I agree. You have the best of all features. The battery, for the system to work when power is removed, and will change configurations to run off of battery for optimization (just like a PC would do). When the unit is powered, the battery is recharging then reverts to a trickle charge for maintenance. When power is restored the system goes to more power hungry configurations. What they have not is a bastardized implementation, and for what? It purposely make the system 'sucky', in my opinion. Shawn

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  08-06-2023 04:10:11

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  08-07-2023 04:10:55

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